commercial refrigerator service from nenwell

Service & Support

  • Shipment & Delivery

    Our shipment department handle everything from receiving a customer order to preparing it for last-mile delivery. Shipping an order involves several factors, such as order management, warehousing, and carrier relationships. We are good at all the three stages of the shipping process consists of receiving, processing, and fulfilling an order. We can quickly and accurately prepare a customer order and have it shipped directly to its end destination. We work closely with our manufacturing division to prepare inventory at a warehouse or sending inventory to a fulfillment center designated by our customer.

    We verify order data and make sure it’s accurate (e.g., verifying the shipping address) and that the items ordered are in stock. Much of this process is often done using automation and technology, which can help to speed up the shipment stage.

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    nenwell commercial refrigeration service nenwell commercial refrigerator service
  • Parts & Accessories

    Thanks to our long operation in the refrigerator industry, Nenwell has the ability to supply all parts and accessories. Furthermore, we can provide production equipment for parts or for finished products. So, if you need a batch of parts or accessories of our products, this is not a problem; if you need some parts or accessories of other brands, you can also consult us, and generally we can find them. If the quantity is propriate, we can find a solution to produce them.

    If your demand is caused by after-sales maintenance, please record the quality problems encountered by the product and inform us along with your part demand. Please contact our after-sales department, by writing to service3@nenwell.com.

    If you need long-term purchase of accessories for your production line, whether it is customized or ready-made, in the refrigerator industry, we are a top solution provider for commercial refrigerators and their parts. It’s likely we can meet your needs professionally and provide accessories with reliable quality and reasonable price.

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  • Installation & Trouble-shooting

    Before Using Your Refrigerator

    • Remove the exterior and interior packing.

    • Before connecting the refrigerator to the power source, let it stand upright for approximately 4 hours. This will reduce the possibility of a malfunction in the cooling system from improper handling during transportation.

    • Clean the interior surface with lukewarm water using a soft cloth.


    Installing Your Refrigerator

    • This appliance is designed to be free standing only, and should not be recessed or built-in.

    • Place your refrigerator on a floor that is strong enough to support the refrigerator when it is fully loaded.

    • Allow 5 inches of space between the back and sides of the refrigerator, which allows the proper air ventilation. Adjust the feet to keep the refrigerator level.

    • Locate the refrigerator away from direct sunlight and sources of heat (stove, heater, radiator, etc.). Direct sunlight may affect the acrylic coating and heat sources may increase electrical consumption. Ambient temperature below 50°F or above 85°F will hinder the performance of this appliance. This unit is not designed for use in a garage or any other outside installation.

    • Avoid locating the refrigerator in moist areas.

    • Plug the refrigerator into dedicated, properly installed-grounded wall outlet. Do not under any circumstances cut or remove the third (ground) prong from the power cord. Any questions concerning power and/or grounding should be directed toward a certified electrician or an authorized service center. This unit is not designed to be installed in an RV or used with an inverter.

    • After plugging the appliance into a wall outlet, turn the unit on and allow the unit to cool down for 2~3 hours under before placing food in the refrigerator or freezer compartment.


    Electrical Connection

    This refrigerator should be properly grounded for your safety. The power cord of this refrigerator is equipped with a three-prong plug which mates with standard three prong wall outlets to minimize the possibility of electrical shock. Do not, under any circumstances, cut or remove the third ground prong from the power cord supplied.


    This refrigerator is not designed to be used with an inverter. The cord should be secured behind the refrigerator and not left exposed or dangling to prevent accidental injury.

    Never unplug the refrigerator by pulling the power cord. Always grip the plug firmly and pull straight out from the receptacle.

    Do not use an extension cord with this appliance. If the power cord is too short, have a qualified electrician or service technician install an outlet near the appliance. Use of an extension cord can negatively affect the performance of the unit.


    Trouble-shooting Chart

    You can solve many common refrigerator problems easily, saving you the cost of a possible service call. Try the suggestions below to see if you can solve the problem before calling for


    Possible Cause

    Refrigerator   does not operate.

    Not plugged   in.

    The circuit   breaker tripped or a blown fuse.

    Compressor   turns on and off frequently

    The room   temperature is hotter than normal.

    A large   amount of food has been added to the refrigerator.

    The door is   opened too often.

    The door is   not closed completely.

    The   temperature control is not set correctly.

    The door   gasket does not seal properly.

    The   refrigerator does not have the correct clearances.

    The   refrigerator has recently been disconnected for a period of time. 4 hours are   required for the refrigerator to cool down completely.

    Temperature   inside the refrigerator is too warm.

    Temperature   control is set too warm. Turn the control to a cooler setting and allow   several hours for the temperature to stabilize.

    Door is   kept open too long or is opened too frequently. Warm air enters the   refrigerator every

    time the   door is opened. Open the door less often.

    The door is   not closed completely.

    The door   gasket does not seal properly.

    A large   amount of warm or hot food might have been stored recently. Wait until the   refrigerator

    has had a   chance to reach its selected temperature.

    The   refrigerator has recently been disconnected for a period of time. 4 hours are   required for the refrigerator to cool down completely.

    Temperature   inside the refrigerator is too cold.

    Temperature   control is set too cold. Turn the control to a warmer setting and allow   several hours for the temperature to stabilize.

    Temperature   of external refrigerator surface is warm.

    The   exterior refrigerator walls can be as much as 30οF warmer than room   temperature. This is normal while the compressor works to transfer heat from   inside the refrigerator cabinet.

    Popping or   cracking sound when compressor comes on.

    Metal parts   undergo expansion and contraction, as in hot water pipes. This is normal.   Sound will level off or disappear as refrigerator continues to run.

    Bubbling or   gurgling sound, like water boiling.

    Refrigerant   (used to cool refrigerator) is circulating throughout the system. This is   normal.


    Check to   assure that the refrigerator is on a level surface.

    Floor is   uneven or weak. Refrigerator rocks on the floor when it is moved slightly. Be   sure floor can adequately support refrigerator. Level the refrigerator by   putting wood or metal shims under

    part of the   refrigerator.

    The   refrigerator is touching the wall. Re-level the refrigerator and move it from   the wall.

    Refer to   manual book about the space requirement between refrigerator and wall.

    Moisture   forms on inside refrigerator walls.

    Weather is   hot and humid, which increases internal rate of frost build-up. This is   normal.

    Door is   slightly open.

    Door is   kept open too long, or is opened too frequently. Open the door less often.

    The door is   not sealed properly.

    Moisture   forms on outside of refrigerator.

    Door is   slightly open, causing cold air from inside the refrigerator to meet warm   moist air from outside.

    The door   will not close properly.

    The   refrigerator is not on a level surface.

    The gasket   is dirty.

    The storage   basket is out of position.

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  • Warranty & Repair

    Warranty Claim and Report

    If you are having a problem with your Nenwell appliance you can speak to one of our skilled associates, who will help with the diagnosis and schedule a service appointment as necessary. To reach a service team member please contact service3@nenwell.com.


    Appliance Repair Service

    We offer an effortless repair experience for the Nenwell appliances in your market. Our technicians are factory trained on all of our products, so they can diagnose and repair your appliance as quickly as possible.


    Our service trucks are equipped with more than 400 parts, which improves the ability of our service technicians to complete most repairs on the first visit.  While in your home, our technicians are happy to share their expert advice on maintaining and operating your appliance so you get the most out of your appliance's features.


    With our repair service you get:

    l   Expert technicians specializing in all Frigidaire appliances, parts and accessories.

    l   On-site access to over 400 Frigidaire Factory Certified Parts.

    l   Friendly, fast, and professional service that gets your appliances back up and running.


    Warranty Exclusions

    1. Damage excluded from warranty

    1.1 A claim made under this warranty may be refused if the defect claimed has arisen for reasons other than faulty or defective parts or workmanship.

    1.2 Circumstances in which a warranty claim may be declined include, but are not limited to damage caused  by:

    (a) normal wear and tear;

    (b) misuse or abuse, including failure to properly maintain or service;

    (c) incorrect or improper operation such as not following the operating instructions (as stated in the Product Operation Manual);

    (d) incomplete or improper installation

    (e) failure to clean or improper cleaning of the product

    (f) incorrect voltage or use of batteries or charging units other than those supplied or recommended by Nenwell;

    (g) use of non-authorized or non-standard parts;

    (h) theft, fire, food or liquid spills or immersion in liquid;

    (i) vermin or insect infestation;

    (j) repair or other work carried out other than by ASP;

    (k) the relocation of any air conditioner Product; and

    (l) vibration or other effects suffered while in mobile accommodation including caravans, mobile or relocatable homes and boats.

    2. Other warranty exclusions

    This Warranty does not cover the following:

    2.1 Consumables.

    2.2 Product which, at the time of the claim, does not bear the original serial number, for instance where the serial number has been removed or defaced.

    2.3 Product purchased in an auction or other than from an Authorized Reseller.

    2.4 The loss of any data howsoever caused. You shall be responsible for backing up and protecting data against loss, damage or destruction. Please refer to Clause 5 below.

    2.5 Deterioration or weathering to paintwork, metalwork, or trims of the product caused by normal weathering and or corrosive atmospheric conditions.

    2.6 Faults or substandard performance resulting from operation of any air conditioner Product when used for applications other than the climatic comfort of humans

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